Privacy Policy

1. Information About the Collection of Personal Data and Contact Details of the Controller

1.1 Thank you for visiting our website and for your interest in our brand. This Privacy Policy explains how we handle your personal data when you use our website. Personal data refers to any information that can identify you personally.

1.2 The data controller responsible for processing data on this website, according to the UK General Data Protection Regulation (UK GDPR), is Montano London.
The controller determines the purposes and means of processing your personal data.

You can contact us at:
Email: info@montano-london.com

1.3 For your security and to protect the transmission of personal and confidential data (e.g., orders or enquiries), our website uses SSL or TLS encryption. You can identify an encrypted connection by the “https://” prefix and the padlock icon in your browser’s address bar.

2. Data Collection When Visiting Our Website

When you visit our website without registering or submitting any information, we only collect data that your browser transmits to our server (“server log files”). This includes:

  • The pages visited on our website

  • Date and time of access

  • Amount of data transmitted

  • The source/referrer from which you accessed our site

  • Browser type and version

  • Operating system used

  • IP address (possibly anonymised)

This processing is based on our legitimate interest in ensuring the stability, security, and functionality of our website (Article 6(1)(f) UK GDPR).

3. Cookies

We use cookies to make your browsing experience smoother and to enable specific website functions. Cookies are small text files stored on your device. Some are deleted when you close your browser (session cookies), while others remain on your device (persistent cookies).

Cookies may collect information such as browser type, IP address, and site usage. Persistent cookies are automatically deleted after a set period.

You can configure your browser to notify you when a cookie is set, accept cookies only in specific cases, or block cookies entirely. Please note that blocking cookies may limit certain website functionalities.

4. Contacting Us

When you contact us (e.g., via contact form or email), personal data is collected. The type of data collected depends on the form used. We process this data solely for responding to your enquiry and managing related communications.

The legal basis for this is our legitimate interest in responding to your request (Article 6(1)(f) UK GDPR). If your enquiry relates to entering into a contract, the processing is based on Article 6(1)(b) UK GDPR.

5. Processing Data for Account Creation and Contract Fulfilment

When you create an account or place an order, we process your personal data (e.g., name, address, email) as necessary to fulfil the contract (Article 6(1)(b) UK GDPR).

Your data will be stored for the duration required by tax and commercial laws and deleted afterwards unless you consent to further use.

6. Use of Data for Direct Marketing

If you subscribe to our newsletter, we will send you updates about new collections, exclusive offers, and brand news. You can unsubscribe at any time using the link provided in every email or by contacting info@montano-london.com.

7. Data Processing for Order Fulfilment

We share your data with the courier service only as required to deliver your order. Payment information may be shared with payment providers (e.g., PayPal, Stripe) for transaction processing.

The processing is based on Article 6(1)(b) UK GDPR (contract performance).

8. Data Subject Rights

Under UK GDPR, you have the following rights:

  • Right of access (Art. 15): to know what personal data we hold about you.

  • Right to rectification (Art. 16): to correct inaccurate data.

  • Right to erasure (Art. 17): to request deletion of your data.

  • Right to restriction (Art. 18): to limit how we process your data.

  • Right to data portability (Art. 20): to receive your data in a machine-readable format.

  • Right to object (Art. 21): to object to processing based on legitimate interest or for marketing purposes.

  • Right to withdraw consent (Art. 7(3)): to withdraw any consent you’ve given.

  • Right to lodge a complaint: with the Information Commissioner’s Office (ICO) if you believe your data is being misused.

You can exercise these rights by contacting us at info@montano-london.com.

9. Retention of Personal Data

We retain your personal data only as long as necessary to fulfil the purpose for which it was collected or as required by legal obligations. Once these periods expire, your data will be securely deleted.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on our website.

Montano London
Email: info@montano-london.com*
Effective date: 11 October 2025