Shipping Policy

Store: Montano London
Contact: info@montano-london.com

1. Order Processing

Once your order is placed, our team takes 1–3 working days to process and prepare it for dispatch.
Orders placed during weekends or public holidays will be processed on the next working day.

2. Delivery Times

After your order has been processed and shipped, the estimated delivery time is 8–12 working days, depending on your location and courier activity.

We always strive to deliver as quickly as possible, but please note that delays may occasionally occur due to customs or courier factors beyond our control.

3. Shipping Costs

All orders include free worldwide shipping — there are no additional delivery charges or minimum order requirements.

4. Order Placement

Shopping with Montano London is simple and secure:

  1. Visit the product page and add your chosen item(s) to the cart using the “Add to Cart” button.

  2. Review your cart and click “Checkout” when ready.

  3. Enter your shipping information carefully to ensure accurate delivery.

  4. Choose your preferred payment method:

    • Visa

    • Mastercard

    • American Express

    • Apple Pay

    • Google Pay

  5. Confirm your order and complete payment through our secure, SSL-encrypted checkout.

Once your order has been placed, you’ll receive an order confirmation email followed by a shipping confirmation once your parcel has been dispatched.

5. Shipping Process

We partner with reliable international logistics providers to ensure your order arrives safely and on time.
All products are carefully packed and dispatched from our global distribution centres.

To maintain fair prices and sustainable logistics, orders are sometimes grouped and shipped in batches.

6. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information so you can monitor its progress.
If your tracking information hasn’t updated after several days, please allow extra time — international tracking updates may be delayed by local carriers.

7. Delays or Exceptional Circumstances

During peak seasons or unforeseen situations (such as customs delays or courier disruptions), delivery times may extend beyond the normal range.
We appreciate your patience and understanding during these situations.

8. Questions About Your Order

If you have any questions or concerns about your order, please contact our customer support team at contact@montano-london.com.
We aim to respond to all enquiries within 1–2 working days.

Montano London
Email: info@montano-london.com
Effective date: 11 October 2025